# Privacy Policy Last updated on June 3, 2025. Your privacy is important to us. This Privacy Policy (this "Policy") applies to services provided by Arrived Holdings, Inc. ("we," "us," "our", "Arrived", or "Arrived Homes"), as well as our affiliates and subsidiaries, and to our website (the "Site"), mobile app and/or other platform(s) (collectively, the "Services") and explains what information we collect from users or visitors of our Services (each, a "user," "you" or "your"), including information that may be used to personally identify you ("Personal Information"), and how we use it. We encourage you to read the details below. This Policy applies to any user of our Services. We will be the controller of your personal information provided to, collected by or for or processed in connection with our Services. We reserve the right to change this Policy at any time. We will notify you of material changes to this Policy by sending notice to the primary email address specified in your account or by a prominent notice on our website. Changes and clarifications will take effect immediately. You should periodically check our website, including the page on which this Policy is located, for updates. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Policy means that the collection, use and/or sharing of your Personal Information is subject to the updated Policy. ## What Information Do We Collect? ### Information Provided by You We collect information that you knowingly give us when you create an account, contact us or otherwise access or use our Services. This may include: - Your full name, email address, residential address, citizenship, telephone number, social security number, date of birth, employment information (including status and employer information, if applicable), information regarding investor "accreditation" and suitability, responses to surveys that we may ask you to complete for research purposes or to help direct Arrived Homes activities and social media account information; - The contact information of your representative, if any; and/or - Details of any financial transactions you participate in on the Services, including the amount, currency and method of payment. ### Information Collected Automatically We automatically or passively collect information when you access or use our Services. This may include: - Device type used to access our website (i.e., computer or mobile device), unique number assigned to identify such device, your device's operating system, your device's application version and your device's internet protocol (IP) address; - Whenever you visit or interact with our website, information about how our website is accessed and used, including, but not limited to, click path taken through our website, your use of interactive features or applications on our website, including our chat box, and/or other traffic and usage information; this data is generally non-identifying, but, if we associate it with you as an identifiable person, we will treat it as Personal Information; - If you access our Services from a mobile device, your device's unique mobile platform advertising identifier, such as Apple's "Identifier for Advertising ID" or Google's "Android Advertising ID" ("mobile advertising identifiers"), and the ways you use the Services. We use third-party analytics services, including Google Analytics, which use cookies and similar technologies to collect and analyze information about the use of our Services and report on activities and trends. ## How Do We Use the Information We Collect? We use the information we collect to: - Deliver and improve the Services and your overall user experience; - Protect against, investigate and deter fraudulent, unauthorized and/or illegal activity; - Link or combine user information with other Personal Information; - Compare and verify information for accuracy and update our records; - Validate information for identity verification, including verification for anti-money laundering and "Know Your Customer" protocols; - Email, text message, message or otherwise contact you with information and updates about us and the Services, and respond to your comments and questions if you've provided us with the means to do so; - Analyze how you use the Services with tools like Google Analytics; - Facilitate social sharing functionality that you choose to use; - To better understand your interests and preferences; - To tailor, measure, and improve our promotional campaigns; - Create targeted advertising to promote the Services and engage our users. ## Do We Share Your Personal Information? In connection with the Services, we may provide your Personal Information to the following third parties: - **Partners:** Sometimes we collaborate with others, including our broker-dealer and escrow partners, to deliver the Services. - **Affiliates:** We may share your information with our affiliates and/or subsidiaries. - **Service providers:** We work with a wide range of third-party service providers, and may provide such information as required by any such service provider in connection with the performance of the applicable service. - **Payment providers:** We work with payment providers such as Stripe, Dwolla, and Plaid to facilitate the payment process in the Services. Arrived uses Plaid Inc. to gather your data from financial institutions. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid end user privacy policy. ## How Do We Collect and Use Tracking Technologies? Your browser or device: Even if you are only browsing the Services, certain information is automatically collected, including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Services. Cookies: A "cookie" is a small file placed on your hard drive by a web page. We may use cookies and similar online tracking technologies for various purposes, including customizing and personalizing our services, and to measure promotional effectiveness. Web Beacons: We may use web beacons, which track traffic patterns of users. IP Address: Your IP Address is logged automatically in our server log files whenever a user accesses the Services. ## How Do We Secure Your Personal Information? Your account is protected by a password. We are committed to safeguarding the confidentiality of your information and provide physical, electronic and procedural safeguards to protect information. ## Your Choices Regarding Information #### Changing or Deleting Your Personal Data Users may review, update, correct or delete the Personal Information by contacting us or accessing their user account. #### Data Retention We retain information for as long as you use the Services or as necessary to fulfill the purposes for which it was collected. #### Download or Access Personal Information You can ask for a copy of your Personal Information by emailing us. #### Unsolicited Messages Arrived prohibits unsolicited messages to advertise or promote our website, services, or investment offerings. #### Opting Out of Email Communications Users can opt out of email communications by following provided instructions or contacting us directly. ## Links to Third-Party Websites We may provide links to third-party websites. We do not endorse and are not responsible for the availability of, or for any content, advertising, products, or other materials available from these websites. ## How We Respond to Do Not Track Signals Your browser settings may allow you to automatically transmit a "Do Not Track" signal. We do not alter our practices based on these signals. ## Third-Party Direct Marketing We do not share personal data for direct marketing purposes without consent. ## A Note to Users Outside the United States Arrived Homes is based in the United States, and user Personal Information may be stored and processed in any country, including the United States. ## Children We do not knowingly solicit data from children under the age of 18. Parents or guardians should contact us if they believe their child has provided information without their consent. ## California Privacy Rights California residents have the right to request from a business the types of personal information shared with third parties for direct marketing purposes. ## Contact Us If you have any questions about this Policy, your Personal Information, or the Services, you can contact us.